Trust & Security
Trust and Security
This page is designed for one outcome: helping users avoid preventable loss from scam contact, bad payment verification, or credential exposure.
Who Is Quanta and What Does It Do?
Quanta is a software technology provider. We provide algorithmic software, documentation and technical support for user-operated deployment environments.
We do not operate trading platforms or exchanges, provide brokerage or financial services, hold or custody client funds or offer payment or money transmission services.
Read full service scopeWhat Quanta Will Never Ask For
- Wallet seed phrase or private key
- Exchange password or 2FA code
- Remote desktop access to your machine
- Transfer of custody or direct control of your funds
- Urgent payment to a new address sent via unsolicited direct message
Red Flags and Immediate Actions
| Red Flag | Why It Is Risky | What To Do |
|---|---|---|
| Unsolicited private message | Impersonation scams usually begin outside verified public channels. | Stop and re-verify identity from the official Contact page. |
| Pressure to act immediately | Urgency is used to bypass normal verification checks. | Pause and complete the full verification checklist before any action. |
| Address or chain change at last minute | Destination-switch attacks aim to reroute irreversible transfers. | Do not send. Confirm destination from official flow only. |
| Request for credentials or seed phrase | These requests are credential-theft attempts. | Refuse immediately and report through official channels. |
Payment Verification Checklist
- 1. Open your order in the official check-out flow before copying any destination details.
- 2. Verify chain, asset and destination address all match exactly.
- 3. Use a small test transfer first if this is a new chain/wallet path.
- 4. Wait for confirmation in your own wallet/exchange records before assuming completion.
If You Suspect Fraud or Compromise
- 1. Stop all transfers immediately.
- 2. Capture evidence: message handle, timestamp, address and instructions received.
- 3. Contact Quanta through official channels only and request verification.
- 4. If credentials were exposed, rotate passwords and revoke API keys immediately.